Frequently Asked Questions
Everything you need to know about how Taska works.
For people posting tasks (Posters)
1. What is Taska?
Taska connects you with verified people in Nigeria who can carry out everyday tasks: repairs, errands, cleaning, generator servicing, deliveries and more. You (Poster) post what you need, choose someone verified, and your payment is held securely until the work is done and you have approved it.
For Taskers, Taska creates opportunities to earn extra income by finding and completing tasks in their local area.
2. How much does it cost to post a task?
Posting is free. You set the price for the task, or agree on it with the Tasker. Taska takes 10% from the Tasker's payout. Posters pay nothing beyond the agreed task price.
3. Where does my money go when I pay?
Into escrow, held by a licensed payment provider, not into the Tasker's account and not into ours. It is released only after you review the proof of completion and approve it. If you don't approve, it doesn't move.
4. How do I know the Tasker is who they say they are?
Most Taskers submit a government-issued NIN (National Identification Number), and the name must match their account. We verify their phone number and address. Their completed work, reviews, and ratings stay permanently attached to their profile.
5. Can I post a task from outside Nigeria?
Yes. You can post from wherever you are in the world, choose a verified Tasker near the person or property that needs help, and receive timestamped photo proof before you release payment. You never have to send money to someone and simply hope.
6. What if the work isn't done properly?
Don't approve it. Raise a dispute instead and the money stays safely in escrow. A member of our team reviews the chat messages, the photo proof, and both accounts, and makes a resolution decision within 48 hours.
7. What counts as proof that the task was done?
Timestamped photos, and where relevant a short video, uploaded by the Tasker before they can request payment. For something like a document collection, a clear photo of the document. For a repair or servicing, before-and-after images. You inspect all proof before approving payment.
8. What if the Tasker needs to buy parts or materials?
Agree on the materials cost separately and up front before work begins. Either the Tasker buys and is reimbursed on receipt upload, or you add a materials amount to the escrowed total. Never send money outside the platform for materials, even if asked.
9. How quickly will someone accept my task?
It depends on the category and area. We aim for tasks to be claimed within a few hours during the working day. If nobody has claimed yours after 12 hours, we will contact you directly to help you find and assign a qualified Tasker.
10. What if nobody accepts my task at all?
You are not charged. Nothing leaves escrow, and you can edit or cancel and receive your money back in full. You can also repost at a different price or a wider time window.
11. Which areas do you cover?
We are starting across Nigeria and expanding across Africa. If your area isn't covered yet, post anyway; it tells us where to expand next.
12. What kinds of tasks can I post?
You can post almost any legal, everyday or professional task, including:
- Home repairs and maintenance, generator and inverter servicing
- Cleaning, errands, and deliveries
- Shopping runs and document pickups
- Property check-ins and inspections
- Business verification & building status verification (send someone to verify on-site)
- Remote work such as data entry, design, and virtual assistance
- Any other legal jobs you cannot carry out yourself due to location, distance, or time constraints
Anything illegal, unsafe, or requiring an unverified professional licence is strictly not permitted.
13. Can I request the same Tasker again?
Yes. If someone does good work, you can post a task on the platform and share the task link or DM it directly to them to apply.
14. Can I cancel a task?
Yes. Before a Tasker claims it, you can cancel freely and you are refunded in full. After it is claimed but before work begins, you can still cancel, though we ask you to message the Tasker first. A 5% admin fee is charged at that point.
For Taskers
15. How do I join as a Tasker?
Sign up at taska.com.ng, choose your categories, state your area, and submit your NIN. Our KYC partners verify your credentials, and you can immediately begin browsing and applying for tasks.
16. Do I have to pay to join?
No. Registration is completely free and there are no subscription fees.
17. How and when do I get paid?
The money is already secured in escrow before you start, so the funds exist before you lift a spanner. When you finish, upload your photo proof, and once the client approves, payment is released to your Taska wallet immediately, ready to withdraw to your bank account. No chasing anybody for balance.
18. How much commission does Taska take?
10% of the task value, deducted at payout. Nothing else. You always see your exact net take-home earnings before you claim or apply for a task.
19. What if a client refuses to approve work I completed properly?
Raise a dispute. Your photo proof and your chat messages are the evidence, which is why uploading clear before-and-after photos matters. A person on our team reviews everything. Posters cannot simply take the work and keep the money; the funds remain locked in escrow until the dispute is resolved.
About the company
20. How do I reach Taska?
Send an email to support@taska.com.ng or hello@taska.com.ng.
Taska is operated by SYSLAR SYSTEMS LIMITED, a registered Nigerian software company (RC Number: 9607121), based in Akure, Ondo State, Nigeria. Our support team is always available to help.